Refund requests for the Independent Track may be made within 7 days of purchase.

To be eligible for a refund, the student must not have completed more than 10% of the paid program, based on the course completion data available inside the course platform.

Once the student has completed more than 10% of the paid program, the purchase is considered active and non-refundable.

The Independent Track includes digital course access and structured program materials. For this reason, refunds are limited once paid course access has begun.

Letting Go of Stress is a self-guided digital course designed to help you learn simple breathing and heart-centered stress-release techniques you can use during stress, tension, or flare-ups.

Because this is a digital course with immediate access to the lessons, videos, and downloadable materials, it does not include private coaching, individual guidance, or a coaching-based improvement guarantee.

If you purchase the course and realize it is not the right fit, you may request a refund within 7 days of purchase, as long as you have not completed a substantial portion of the course or downloaded the course materials.

To request a refund, email Coach Joey within 7 days of purchase and include the name and email address used at checkout.

Refunds are not available after 7 days, after significant course access or completion, or after downloadable materials have been accessed.

This course is designed to be used gently and at your own pace. The goal is not to force a result, but to give your body a calm, practical way to settle during stress, tension, or flare-ups.

Refund requests for Guided Group Coaching may be made within 7 days of purchase.

To be eligible for a refund, the student must not have completed more than 10% of the paid program, based on the course completion data available inside the course platform, and must not have attended or received any group coaching support.

Once the student has completed more than 10% of the paid program, or once coaching support has begun, the purchase is considered active and non-refundable.

Guided Group Coaching includes digital course access, structured program materials, group support, and coaching guidance. For this reason, refunds are limited once paid program access or coaching support has begun.

The 1:1 Coaching Partnership includes personalized coaching, individual guidance, and reserved coaching time. Because of the private nature of this program, it does not follow the standard refund policy used for the Independent Track or Guided Group Coaching.

The 1:1 Coaching Partnership includes an Improvement Review Guarantee. To be eligible for this review, the client must complete the first 6 weeks of the program, attend the first 6 scheduled coaching sessions, complete the assigned course lessons and rebalancing work, and communicate with Coach Joey if they are having difficulty applying the process.

If the client has actively participated and does not experience meaningful improvement by the end of the 6th coaching session, they may request an Improvement Review within 7 days after the 6th coaching session.

During the review, Coach Joey will assess participation, completed assignments, communication, progress notes, and the client’s reported results. If the client qualifies under the guarantee terms, Full Motion Balance may offer additional support, a program adjustment, or a refund according to the written 1:1 Coaching Agreement.

Missed sessions, lack of communication, incomplete participation, or failure to follow the agreed program guidance may make the client ineligible for the Improvement Review Guarantee.

If a client misses 2 consecutive scheduled coaching sessions without communication, the program may be considered inactive, and the client may forfeit eligibility for the Improvement Review Guarantee. Unused sessions may still be rescheduled at Coach Joey’s discretion.