Effective Date: October 4, 2026
Last Updated: October 4, 2026

Masters & Raines Transformational Health + Wellness LLC, operating the Full Motion Balance brand (“Full Motion Balance,” “Company,” “we,” “us” or “our”), respects your privacy.

This Privacy Policy describes how we collect, use, disclose and protect personal information through infullmotion.online, our courses, coaching services, consultations, communications, automated tools and related services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Contact Information

• Name;
• Email address;
• Telephone number;
• Mailing address; and
• Communication preferences.

Account and Enrollment Information

• Login credentials;
• Course enrollments;
• Program selection;
• Lesson progress;
• Account activity; and
• Support requests.

Transaction Information

• Programs or services purchased;
• Purchase dates;
• Amounts charged;
• Payment-plan status;
• Refund information; and
• Transaction identifiers.

Payment information is processed by third-party checkout and payment providers. We generally do not receive or store your complete payment-card number.

Scheduling and Coaching Information

• Appointment requests;
• Availability;
• Attendance;
• Coaching communications;
• Goals;
• Questions;
• Notes related to providing coaching support; and
• Information you voluntarily share during calls, forms or messages.

Movement and Wellness Information

You may voluntarily provide information about:

• Pain or discomfort;
• Movement restrictions;
• Injuries;
• Physical symptoms;
• Activities or positions that trigger symptoms;
• Movement-check results;
• Health or treatment history; and
• Your response to exercises or coaching.

Additional information about these practices appears in our separate Consumer Health Data Privacy Policy.

Communications and User Content

We may collect messages, chatbot conversations, comments, testimonials, survey responses, photographs, videos or other information you voluntarily submit.

Device and Usage Information

We and our service providers may automatically collect:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Referring pages;
• Pages viewed;
• Dates and times of visits;
• Course and website interactions;
• Approximate location derived from an IP address; and
• Cookie and similar-technology identifiers.

2. Sources of Information

We collect information:

• Directly from you;
• Automatically through the website;
• Through your course and account activity;
• Through booking, checkout and communication platforms;
• From service providers acting on our behalf; and
• From another person when you authorize that person to provide information.

3. How We Use Information

We may use personal information to:

• Operate and improve the website;
• Create and manage accounts;
• Deliver courses, coaching and consultations;
• Process purchases and payment plans;
• Schedule appointments;
• Respond to questions and provide support;
• Personalize educational and coaching experiences;
• Operate Coach Joey AI and related automated tools;
• Send administrative and transactional messages;
• Send marketing communications when permitted;
• Maintain security and prevent fraud;
• Diagnose technical problems;
• Understand how visitors use the website;
• Maintain business and tax records;
• Enforce our agreements;
• Comply with legal obligations; and
• Protect the rights, safety and property of users, the Company and others.

We will not use voluntarily provided consumer health information for targeted advertising.

4. Automated Tools and Coach Joey AI

Coach Joey AI and related automated tools may process information you enter to provide educational responses and course guidance.

Automated responses may be incomplete or inaccurate and are not medical advice.

Avoid submitting unnecessary medical, financial or highly sensitive information. Information entered into an automated tool may be processed by the technology provider operating that tool.

We do not use automated tools to make medical diagnoses or legally significant decisions about you.

5. How We Disclose Information

Service Providers

We may use service providers for:

• Website hosting and security;
• Checkout and payment processing;
• Course delivery;
• Appointment scheduling;
• Video hosting;
• Email and text communications;
• Video conferencing;
• Customer support;
• Automated chat and AI functionality;
• Analytics; and
• Data storage.

Platforms currently used may include WordPress and Thrive-related services, ThriveCart, Consolto, Gumlet and other providers supporting our operations. Each provider processes information under its own terms and privacy practices.

Professional Advisers

We may disclose information to attorneys, accountants, insurers and other advisers when reasonably necessary.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with law, court orders or legal process;
• Investigate fraud or security incidents;
• Enforce agreements;
• Protect a person from potential harm; or
• Protect our legal rights.

Business Transfers

Information may be transferred as part of a merger, reorganization, financing, sale of assets or transfer of the business.

With Your Direction or Consent

We may disclose information when you request, direct or authorize us to do so.

Group Programs

Information you voluntarily disclose during group coaching or in a community may be visible to other participants. We cannot guarantee that other participants will keep that information confidential.

6. Sale and Advertising Use

We do not sell personal information for money.

We do not sell consumer health data or use consumer health data for targeted advertising.

We may use ordinary analytics or advertising technologies on general website pages. Depending on applicable law, some disclosures through advertising cookies may be classified as “sharing” or targeted advertising even when no money is exchanged.

Where required, you may opt out through an available cookie-preference tool, a legally recognized browser signal or a privacy request.

7. Cookies and Similar Technologies

We may use:

• Essential cookies required for the website to function;
• Preference cookies;
• Security cookies;
• Analytics cookies; and
• Advertising or measurement cookies.

You can restrict cookies through your browser settings. Blocking essential cookies may prevent portions of the website or course from functioning.

Nonessential cookies should be controlled through any cookie-consent or preference tool made available on the website.

8. Do Not Track and Global Privacy Control

Some browsers provide a “Do Not Track” setting. Because there is no universally accepted standard for these signals, our website may not respond to every Do Not Track request.

Where legally required and technically supported, we will recognize applicable opt-out signals, such as Global Privacy Control, for the browser or device sending the signal.

Third parties may collect information about your online activities over time and across different websites when their technologies are present on our website.

9. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link contained in the message.

Even after opting out of marketing, we may send transactional or administrative communications concerning purchases, appointments, account access, policy changes or customer service.

If we offer text-message communications, we will obtain any consent required by law. You may opt out of marketing texts by following the instructions in the message.

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

• The purposes described in this policy;
• Providing purchased services;
• Maintaining business, payment and tax records;
• Resolving disputes;
• Enforcing agreements;
• Protecting security; and
• Complying with legal obligations.

Retention periods vary according to the type of information and the reason it was collected.

When information is no longer reasonably needed, we may delete, deidentify or securely dispose of it.

11. Data Security

We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the information we maintain.

No website, transmission or storage system can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your password and account credentials.

Notify us promptly if you believe your account or information has been compromised.

12. Your Privacy Choices and Rights

Depending on where you live, you may have the right to:

• Confirm whether we process your personal information;
• Request access to personal information;
• Correct inaccurate information;
• Request deletion;
• Request a portable copy;
• Withdraw consent where processing relies on consent;
• Opt out of targeted advertising or certain data disclosures; and
• Appeal the denial of a privacy request.

To submit a request, use the contact method provided at infullmotion.online and identify the message as a “Privacy Request.”

We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

We may retain information when reasonably necessary to complete transactions, maintain required records, prevent fraud, protect legal rights or comply with law.

Authorized agents may submit requests when permitted by applicable law, subject to verification of their authority.

13. Consumer Health Information

Information concerning pain, physical symptoms, movement limitations, injuries, treatment history or related wellness matters may qualify as consumer health data under certain state laws.

Full Motion Balance is a movement-education and coaching business and generally does not operate as a HIPAA-covered healthcare provider. Information submitted to us may therefore not receive the same protections as medical records held by a physician, hospital or health insurer.

Our separate Consumer Health Data Privacy Policy explains our practices concerning this information.

14. Children’s Privacy

Our website, programs and services are intended for adults aged 18 and older.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so that we can investigate and delete it where required.

15. Third-Party Websites and Services

Our website may link to third-party websites or integrate third-party services.

Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of third parties.

Review the privacy policy of any third-party service before providing personal information.

16. International Visitors

Our business is based in the United States.

If you access the services from another country, your information may be transferred to and processed in the United States or another jurisdiction where our service providers operate.

Those jurisdictions may have privacy laws different from those in your location.

17. Changes to This Policy

We may update this Privacy Policy as our services, technology or legal obligations change.

The revised version will display a new “Last Updated” date. Material changes will be communicated when required by applicable law.

18. Contact Us

Questions or privacy requests may be submitted through the contact method provided at:

Contact Full Motion Balance

Masters & Raines Transformational Health + Wellness LLC
Full Motion Balance